Shipping Policy

Shipping Policy

Thank you for choosing our website to buy beautiful jewelry! We are committed to providing you with fast and safe shipping services to ensure that every piece of jewelry can be delivered to you intact. Here is our shipping policy:

1. Shipping Time

Standard Shipping: All orders will be processed and shipped within 2-5 business days. Standard shipping time depends on the destination, usually 3-7 business days to arrive.

Expedited Shipping: If you choose expedited shipping service, your order will be processed and shipped within 1 business day, and expedited shipping usually takes 1-3 business days to arrive (depending on the destination).

International Shipping: For international orders, processing time is usually 1-2 business days, and shipping time varies depending on the destination, usually 7-15 business days. International orders may be affected by customs inspection and processing, so delivery time may be delayed.

2. Shipping Costs

Shipments within the United States:

Standard Shipping: Free.

Expedited Shipping: Depending on the destination and package weight, the cost will be displayed at checkout.

International Shipping:

Shipping costs will be calculated based on the weight and destination of the order. International shipping costs will be shown at checkout.

Please note that import duties and taxes are the responsibility of the consignee and the exact amount depends on the customs regulations of your country.

3. Order Tracking

All orders will be provided with a tracking number. You can check the status of your order at any time during the shipping process. The tracking number will be sent to you via email after shipment.

4. Shipping Partners

We work with several well-known logistics companies, such as UPS, FedEx, DHL, etc. to ensure the safe and timely delivery of your jewelry. The specific logistics company will be determined based on the destination of your order.

5. Packaging

All jewelry products will be sent in exquisite gift packaging to ensure that they are not damaged during transportation. The packaging contains our brand information to ensure that each piece of jewelry is like a precious gift.

6. Shipping Delays

Although we strive to ensure that the shipment is on time and delivered on time, unforeseen circumstances (such as weather, holidays or logistics company issues) may cause shipping delays. We will do our best to keep in touch with you and provide the latest shipping status.

7. Address Confirmation

During checkout, please make sure to provide an accurate delivery address. We are not responsible for unsuccessful or delayed delivery of your package due to an incorrect address. If you need to change your address, please contact our customer service as soon as possible before your order is shipped.

8. Return and Exchange Shipping

If you are not satisfied with the jewelry you purchased and wish to return or exchange it, you will be responsible for the return shipping costs, unless we sent the wrong item or the product is defective. Before returning the product, please contact our customer service team to obtain a return authorization.

If your product has quality problems or we sent the wrong item, the return shipping costs will be borne by us.

9. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping company to investigate the problem and provide you with a solution of compensation or re-shipment.

10. Unsupported Regions

Currently, we are unable to provide shipping services to certain regions or countries. Specific shipping restrictions will be notified to you during checkout.

11. Shipping Insurance

All our shipping orders include insurance services to ensure that you will be compensated if the product is damaged or lost during shipping. If any problems occur, please contact our customer service team immediately.